At CharterWest we believe in a personal touch. At any time during business hours, you can personally speak with a bank representative by calling (402) 372-5147 or (800) 872-5147, but sometimes the convenience and ease of CharterFone will better suit your needs. We are proud to offer a service where you can get instant current account information through your telephone 24 hours a day, 7 days a week. Your touch-tone phone and our CharterFone automated operator allows you to navigate through your account. It's so easy! Using your personal identification number (PIN), you can gain access to your accounts from a touch-tone phone - any time, any place.

CharterWest's CharterFone allows you to bank on your time. Check your balance and transfer funds - all when it's convenient for you. CharterFone also allows you to make loan payments. All of these services in the privacy of your own home, at the touch of a finger.

What I can do and find out through CharterFone…

Checking, Savings, CD and Loan Information

Find out current balance
Hear a list of all items and transactions

Funds Transfer & Loan Payment

Make transfers between your checking and savings accounts
Make an installment loan payment

Change Personal Identification Number (PIN)

Dial 402-372-FONE (3663) or 888-529-FONE (3663) from any touch-tone phone.

Push # after each entry.

Enter 127 #
Enter 1 for English or 2 for Spanish
Enter Your Account Number
Enter the type of account:
1. Checking
2. Savings
3. Certificates of Deposit
4. Loan
Enter your personal identification number (PIN)
Enter the type of inquiry:
1. Current balance and last deposit
2. Review transactions or receive a fax
3. Transfer funds
4. Make a payment
5. Other account functions
6. Inquire about other accounts or change PIN
At any time you may press:
1. Return to the main menu
1. Speak to a representative from CharterWest

NOTICE OF CHANGES IN TEMPORARY FDIC INSURANCE COVERAGE FOR TRANSACTION ACCOUNTS
All funds in a "noninterest-bearing transaction account" are insured in full by the Federal Deposit Insurance Corporation from December 31, 2010, through December 31, 2012. This temporary unlimited coverage is in addition to, and separate from, the coverage of at least $250,000 available to depositors under the FDIC's general deposit insurance rules.
The term "noninterest-bearing transaction account" includes a traditional checking account or demand deposit account on which the insured depository institution pays no interest. It also includes Interest on Lawyers Trust Accounts ("IOLTAs"). It does not include other accounts, such as traditional checking or demand deposit accounts that may earn interest, NOW accounts, and money-market deposit accounts.
For more information about temporary FDIC insurance coverage of transaction accounts, visit www.fdic.gov.