At CharterWest we believe in a personal touch. At any time during business hours, you can personally speak with a bank representative by calling (402) 372-5147 or (800) 872-5147, but sometimes the convenience and ease of CharterFone will better suit your needs. We are proud to offer a service where you can get instant current account information through your telephone 24 hours a day, 7 days a week. Your touch-tone phone and our CharterFone automated operator allows you to navigate through your account. It's so easy! Using your personal identification number (PIN), you can gain access to your accounts from a touch-tone phone - any time, any place.

CharterWest's CharterFone allows you to bank on your time. Check your balance, transfer funds, check rates on your account - all when it's convenient for you. CharterFone also allows you to make loan payments and obtain rates on your loan. All of these services in the privacy of your own home, at the touch of a finger.

What I can do and find out through CharterFone…

Checking, Savings, CD and Loan Information

Find out current balance
Inquire about what type of account you have
Hear a list of all items and transactions
Inquire if a specific check has processed

Funds Transfer & Loan Payment

Make transfers between your checking and savings accounts
Make an installment loan payment

Change Personal Identification Number (PIN)

Dial 402-372-FONE (3663) or 888-529-FONE (3663) from any touch-tone phone.

Press 1 for specific account information
Enter the type of account:
1. Checking
2. Savings
3. Certificates of Deposit
4. Loan
Enter your personal identification number (PIN)
Enter the type of inquiry:
1. Account balance
2. Additional account information
3. Account history
4. Funds transfer or loan payment
5. Change PIN
At any time you may press:
1. Return to the main menu
1. Speak to a representative from CharterWest
* Repeat the current list of options

FDIC Transaction Account Guarantee Program
CharterWest National Bank is participating in the FDIC's Transaction Account Guarantee Program. Under this program, through December 31, 2009, all noninterest-bearing transaction accounts are fully guaranteed by the FDIC for the entire amount in the account. Coverage under the Transaction Account Guarantee Program is in addition to and separate from the coverage available under the FDIC's general deposit insurance rules.