CharterFone

PrintBank by phone 24 hours a day

At CharterWest we believe in a personal touch. At any time during business hours, you can personally speak with a bank representative by calling (402) 372-5147 or (800) 872-5147, but sometimes the convenience and ease of CharterFone will better suit your needs. We are proud to offer a service where you can get instant current account information through your telephone 24 hours a day, 7 days a week. Your touch-tone phone and our CharterFone automated operator allows you to navigate through your account. It’s so easy! Using your personal identification number (PIN), you can gain access to your accounts from a touch-tone phone – any time, any place.

CharterWest’s CharterFone allows you to bank on your time. Check your balance and transfer funds – all when it’s convenient for you. CharterFone also allows you to make loan payments. All of these services in the privacy of your own home, at the touch of a finger.

What I can do and find out through CharterFone…

Checking, Savings, CD and Loan Information

  • Find out current balance
  • Hear a list of all items and transactions

Funds Transfer & Loan Payment

  • Make transfers between your checking and savings accounts
  • Make an installment loan payment

Change Personal Identification Number (PIN)

Dial 402-372-FONE (3663) or 888-529-FONE (3663) from any touch-tone phone.

Push # after each entry.

  • Enter 127 #
  • Enter 1 for English or 2 for Spanish
  • Enter Your Account Number
  • Enter the type of account:
    1. Checking
    2. Savings
    3. Certificates of Deposit
    4. Loan
  • Enter your personal identification number (PIN)
  • Enter the type of inquiry:
    1. Current balance and last deposit
    2. Review transactions or receive a fax
    3. Transfer funds
    4. Make a payment
    5. Other account functions
    6. Inquire about other accounts or change PIN
  • At any time you may press:
    1. Return to the main menu
    2. Speak to a representative from CharterWest