Please fill out the following information. We typically respond within 1 business day. If this is an urgent issue please call us at 800-872-5147. To send private information please use our Secure Messaging portal. Protecting your information is our primary concern.
CharterWest Bank has implemented ZixCorp’s Email Encryption Service. Please use this secure system to send sensitive information. To learn more click here.
If your VISA Check Card is lost or stolen or you suspect fraudulent activity, contact us as soon as possible:
During banking hours, 800-872-5147
After banking hours, 800-472-3272
Fraud Detection Services 877-253-8964
**Do not e-mail us to report the incident, e-mail is not a secure method of communication for your personal and confidential information.**