What is CharterLive Interactive Teller?

CharterLive is an Interactive Teller Machine (ITM). ITMs look similar to an ATM, but with one big difference — you can speak with a CharterWest teller through two-way live video. Our friendly Interactive Tellers can assist with virtually any transaction you can do in person including:

  • Cashing checks to the penny
  • Making payments to loans
  • Withdrawing cash
  • Depositing checks and cash (no deposit slips needed!)
  • Making transfers

Are we closing drive-thrus?

NO! Our drive-thru lanes will continue to be open during drive-thru hours.

How does it work?

You simply touch the screen to get started and one of our tellers will appear on-screen. After that, they will guide you through your transaction. It’s that easy!

Will there still be tellers at the banks?

Absolutely! Even with CharterLive, our drive-thrus will remain open, and there will always be tellers inside our banks during our lobby hours.

Why are ITMs great for our CharterWest customers?

By utilizing the ITMs, CharterWest is able to offer customers extended hours, Spanish- and English-speaking tellers, and an additional option to doing your banking. Another benefit is you’ll likely experience shorter lines in the drive-thru while still receiving live, personal assistance.

Will my transaction take longer to post than it does with a traditional teller?

No, transactions through CharterLive will post that same day — even after 4pm! Deposits made with a CharterLive Interactive Teller, will post the same-day. Weekday hours for CharterLive will typically end at 6pm, and on Saturdays, at Noon.

Where are the tellers located?

Our CharterLive Interactive Tellers are located at our Main Bank in West Point, Nebraska.

Where will the machines be located?

We are converting the ATMs at the banks in West Point, Elkhorn, and Papillion to ITMs. Our CharterWest Bank Mortgage and Loan Center in South Omaha will also have an ITM. The fifth ITM will be located at our Gretna location when that opens in 2023. We have plans to expand our CharterLive network to other locations as well.

Can I put coins in the machine? Can I receive coins?

While you cannot deposit coins into the machine, we can dispense pennies, nickels, and quarters.

Am I able to get a cashier’s check or money order from the machine?

Cashier’s checks, money orders, rolled coin dispensing, as well as account opening and applying for a loan, cannot be done through CharterLive. Our tellers or loan officers inside the bank can help you with these transactions.

Can I still use ATM features without a live teller to assist me?

Yes. Our machines will still let you use it as an ATM if you simply want to withdraw cash. CharterLive is ideal for transactions that require a personal teller.

Is my conversation with an interactive teller private?

Yes, your conversations are as private as if you were standing in line inside the bank. If you need more privacy, there is a chat feature that allows you to type to the teller.

When are the hours of CharterLive?

You can use CharterLive Monday through Friday from 8 am to 6 pm and on Saturdays from 8 am until Noon. Excluding bank holidays.

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