CharterWest Bank gave us the best possible rate and their customer service was excellent.
Our loan officer from when we bought our house reached out to see if we would be interested in refinancing. She was looking out for us from the beginning! She answered the questions we had before starting prompt and efficiently. After we agreed, the promise was extremely smooth with little effort from us. Everyone we communicated with was efficient and kind. We had such a great experience!
Misty and her team made buying our first home easier than expected! Everyone was polite on the phone, and they even helped us with some late night questions which really meant a lot to us. I will recommend all our friends to go with CharterWest!
We are so glad our friend recommended CharterWest. We started our refinancing process with another reputable mortgage company and it was a daunting experience. Once we engaged your team of dedicated professionals, we immediately recognized a night to day difference. Misty and Sarah did a fantastic job, we will be recommending them for anyone who may be refinancing or making a new home purchase.
Doing our mortgage with CharterWest Bank was the greatest experience. Fast processing and great customer service.
Interaction with Miss Hemphill was positive and pleasant. She seemed to have a “can-do” attitude.
Easy and smooth financing.
The response time was excellent. Anytime I had a question, it was answered same business day.
Felt like family. Really took care of us and never made us feel stupid for asking questions