Russ Smith was fantastic! He always made himself available if you needed anything. He also did everything possible to make the process go as smooth as it can.
When I met my loan officer , Russ Smith, I felt like I had met a friend. He kept in touch on a regular basis and showed me how to go thru the loan approval process. I hope I may be using CharterWest for additional real estate loans in the future.
Russ was great to work with. He provided excellent service during the loan process. He was always available to answer any questions we had.
My wife and I were always well informed throughout the entire loan process. It is refreshing in this day and age to find a company that truly appreciates their customers and goes the extra mile to make sure their client is well taken care of. As far as my wife and I are concerned Russ Smith and CharterWest Bank define the word integrity, We cannot thank you enough!
Russ helped us through the whole experience and answered every question we had. Perfect experience.
Russ did an amazing job! He was available to answer any and every question I had.
Russ is great with helping out by listening to your needs, explaining different options, and finding you the best interest rates. He is extremely knowledgeable and helpful in explaining any questions that you have.
Mr. Smith did an incredible job of giving us information and options. He catered to our needs, and was extremely flexible with our wishes and questions. He was a complete professional.
I had a wonderful experience with the staff of CharterWest Bank. I had never applied for a home loan so they made it an easy process to sign all the documents for my home.