The best in the business. If you do not want to be treated like a number go with these folks. They are fantastic.
Andy Herold talked us through how bridge loans work before we were even officially a customer. He explained to us how a HELOC might be better for our situation. He told us the best order and time frame to do things in before we put an offer in on a house and then we did exactly what he told us not to do (oops! I’m sorry Andy! ). We called him in an absolute panic the following Monday and he said “No problem I’ve got it!”. He took over communication with everyone. He got us in contact with his trusted partners, all while he was driving his family back from vacation. Every time I have called with questions he has been nothing but reassuring and generous with his time. I can’t thank him enough because now I am sitting in the home of my dreams absolutely elated to write this review/apology letter. Thank you so SO much!
Andy and Ana were a pleasure to work with. From the initial pre-qualification stage all the way through closing, they made me feel like a valued customer and not just another number. They were always quick to respond to any questions I had and made the home buying process much less stressful than I had anticipated. Andy clearly knows the industry well and was able to provide options based on my personal circumstances. I would 100% recommend him and his team at CharterWest to anyone looking to purchase a home.
Andy is professional, returns messages promptly and made the new home buying process easy. We had new construction in another state and he was on top of everything we needed and coordinated with the builder and settlement agent. Highly recommend Andy and his team for your next mortgage.
We worked with Andy Herold on an investment property. He did a great job and he worked hard to keep us on track with our closing date. Thank you.
Working with Andy Herold and his team made the mortgage process extremely smooth. Andy went the extra mile which helped us purchase an amazing home.
Easy breezy! Andy and Ana got me into the loan I needed to purchase my first home. Thanks a bunch!
Mortgage dept. was friendly helpful and efficient throughout the loan process. Andy and Ana are the best!
Extremely quick and efficient processing of entire mortgage package.