Jill was amazing. She took the time we needed to answer any questions. She is very thorough and goes above and beyond. Jill really is in this business for the client and to provide them as much happiness and she can. Jill is very knowledgeable. I cannot say enough nice things about our experience. Clients and CharterWest are lucky to have her!
This was my first home purchase and I had a lot of questions. Jill was the only lender of the 4+ quotes I got that actually gave me options for my loan. Jill was there every step of the way to provide me with the status of my home purchase and to answer all my questions. Jill and CharterWest made my home purchase as smooth as possible. I would highly recommend to anyone looking for a house.
Our experience was wonderful, buying a home made us very nervous, but all the staff explained everything very well, it was really easy working with everyone there.Our experience was wonderful, buying a home made us very nervous, but all the staff explained everything very well, it was really easy working with everyone there.
Erik was very prompt to respond to any inquiries and kept me informed about the process and needed paperwork. Overall a good bank to do business with.
I’ve worked with Erik for years. He is fantastic and I really like how CharterWest operates versus some of the other places I’ve used.
Would recommend CharterWest and Andy Herold to anybody that asks. Great service had a great bank.
CharterWest Bank gave us the best possible rate and their customer service was excellent.
Misty and her team made buying our first home easier than expected! Everyone was polite on the phone, and they even helped us with some late night questions which really meant a lot to us. I will recommend all our friends to go with CharterWest!
We are so glad our friend recommended CharterWest. We started our refinancing process with another reputable mortgage company and it was a daunting experience. Once we engaged your team of dedicated professionals, we immediately recognized a night to day difference. Misty and Sarah did a fantastic job, we will be recommending them for anyone who may be refinancing or making a new home purchase.
Misty and the team were extremely helpful and knowledgeable about the home buying process and helped us out tremendously since we were buying out of state and the whole process could not have gone smoother, thank you for everything!